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Technical Support Specialist

A Little About Us:

Respage is a digital marketing platform serving the Apartment / Multifamily industry. Apartment Communities around the country use Respage to engage with renters and prospects via social and search. Respage is rapidly evolving to offer different products and services.

4 Walls, the parent company of Respage is an Inc 5000 company, and has been identified by both the Philadelphia Business Journal and Philadelphia Magazine as one of the best places to work and was also listed on the Philadelphia 100 list of fastest growing companies in the Philadelphia region 5 times.

 

About the Position:

We are looking to fill a Technical Support role which would work on a small support team that is responsible for working with setting up new customers, user training, phone, email & live chat support as well as debugging complex customer issues.

You must be able to thrive in a fast-paced entrepreneurial environment. Accountability and initiative are a must as we are a small, tight-knit group, all working remotely.

 

What You Need to Have:

  • Excellent verbal communication skills
  • Excellent problem solving skills
  • Must be extremely comfortable talking to customers
  • Must be a quick learner and someone who is able to learn on their own
  • Must be comfortable with HTML & CSS
  • Experience with Javascript

What Would Be Nice to Have:

  • Experience with setting up and configuring SEO (Google Analytics) & PPC on websites


How We Work:

Our team follows Agile methodologies.  We use Slack and we all have headsets/webcams for our meetings.  The company mainly operates on Eastern Standard Time, even though we have people in other time zones.  Eligible candidates need to reside in the United States and be willing to work on an EST schedule. 

Support Hours:
10am-6pm EST
You will also have to work for 2 hours every other weekend


We’ve Got Perks (and Benefits too)

Our best perk is we are a virtual company, so you get to work from your home office which should be in the Philadelphia Metro area.

Our competitive compensation package includes a base salary, phone and Internet allowance, medical benefits and 401(K).

 

For consideration, please send your cover letter and resume along with salary requirements.

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